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Hydraform

CUSTOMER SERVICE

At Hydraform we consider all possible needs for our customers, in terms of both our products and our support.  We work hard to deliver on these needs.

CLICK ON THE ICON AND SEND YOUR ENQUIRY TO OUR CUSTOMER SERVICE WHO WILL RESPOND PROMPTLY

Hydraform efficiently supports our customers through the supply of spares and accessories. We offer onsite/offsite support from our experienced Technical Department offering a complete A-Z service for your production needs.

SPARES AND SUPPORT

Our spares department provides support to our clients through the supply of quality spares and accessories throughout the world. We understand that your business cannot pause/stop due to lack of spares and this is why we make sure we provide you with quality/durable spares for your Hydraform machine to perform efficiently and to avoid downtime or delays in your project.

Contact us with your technical and spares requirements today – for full functionality.

We are able to also provide freight for spares to any country in the world.

MAINTENANCE

Mobile Onsite Maintenance

This service is available for our existing clients, offering a service unit that will come to your site and service your machine. Wearing parts will be replaced and the machine will be serviced to good working order. Let our team ensure your machine is working optimally and ensure good quality products are produced. We offer advice on optimising blockyard setup and product quality.

Remote Support

For any breakdowns, repairs or disabled machines, please contact us for assistance, guidance and advice on repairs. We offer technical recommendations and quote on required parts

LOGISTICS

Hydraform offers a dedicated service of transporting your cargo anywhere in the world together with our approved Service Providers. We assist from start to finish of exporting/importing of machines, spares and accessories. The team is customer service driven, reliable, efficient, motivated and experienced in multimodal (air, courier, road and sea) transportation. Hydraform is registered as an approved Exporter for SADC, AfCFTA regions and with the JCCI along with being affiliated with the various recognised inspection companies to ensure the countries requirements for importing are met.

A competitive rate for freight/delivery is available on request when purchasing your products.

Hydraform has played an intergral role is repairing my 20 year old Hydraform machine after it had stagnated following inbalanced transportation from one rural community to the other in Nigeria. The response for my request for repairs was timeous. The technical team was also knowledgeable. Im eternally greatful.

Ngwangwa Tabizo

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